Help & Support
Q: I need to contact you with a question or concern.
A: Please read through this page and the manual first. If your question isn't already answered, there are several ways to reach us:
E-mail: Harness .at. GadgetScope.com (munged, please replace with an @)
Snail mail: X-Tap.com, 435 W. Butterfield Rd, Elmhurst, IL 60126
Q: My speakers don't work when the cable is connected!
A: This is because the Sound Blaster expects a short circuit when the headphones are plugged in, but most cases short circuit when the headphones are unplugged. To correct the problem, disable the "Automatically mute speakers when headphones are detected" option in Audio Console or AudioHQ in your Control Panel.
Q: I live in a country where PayPal doesn't confirm addresses. Can I still buy from you?
A: Since you cannot confirm your address, we ask that you do the next best thing and verify your account. If you have a verified international PayPal account, you do not need to provide a confirmed address.
Q: What is the maximum order?
A: When ordering through this site, your maximum order is 10 of each style of cable. However, you can absolutely order more than that if you would like! Simply contact us with your special order.
Q: Can I order by mail and pay by check or money order?
A: You certainly may. Simply fill your cart, then print the checkout page with your shipping method and total completed. Please write your shipping address on the printout and mail it with payment to the address above. Please make all payments payable to John Shirrell. X-Tap.com is not responsible for lost or misdirected mail or stolen cash.
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